How far in advance should I book?
Orkney & Shetland are very popular destinations which is why we recommend that you book as far in advance as possible.  Book early to avoid disappointment and to SAVE on the price of your Independent Holiday.  Please consult our Special Offers for further information. 

Please note that bookings made within 21 days of departure are subject to a late booking fee.

What size are the groups on the daily tours?
The Orkney Mainland daily tours are conducted with a maximum of 16 guest and all other daily tours welcome up to 8 guests.

What type of accommodation is provided? 
We have carefully selected locally-owned hotel accommodations, all of which meet a minimum standard of at least 3 stars in accordance with VisitScotland’s Quality Assurance Scheme.  Private facilities are provided as standard. 

Do you charge a single supplement?
Our prices are based on two guests sharing and there is a supplement for single guests. 

If I am a single traveller, can I share a room?
We do not find room mates for land accommodations as each enquiry is made for you personally, without anyone else in mind.

If you are travelling overnight on the cruise ferry (Kirkwall – Lerwick, Lerwick – Aberdeen or Kirkwall - Aberdeen), you may request a shared ensuite outer twin berth cabin.  This option is subject to availability.

What is the difference between a double room and a twin room?
A double room contains one double bed and a twin room has two single beds.

Are your Independent Holidays carbon neutral?
Our Independent Holidays are carbon neutral.  First, we minimise our carbon dioxide emissions by reducing, re-using and recycling whenever possible.  Then, we offset the remaining CO2 footprint through contributions to projects in Africa which either prevent the release of, or absorb, an amount of CO2 equivalent to our carbon footprint. 

In addition, our Independent Holidays include an offset of £3.25 for travel within the UK.  These funds are used to supply energy saving light bulbs to communities in East Africa as part of the Low Carbon Village Project managed by co2balance.com.

What is the Holiday Concierge Service and how do I make use of it?
This service provides the opportunity for you to benefit from our wealth of local knowledge and to make the most of your holiday. 

Your personal Holiday Concierge can book your table at the best restaurants and cafés, arrange transfers, provide maps and guide books, recommend the best shops, reserve your seats for evening entertainment or deliver champagne and flowers to your room and more.  To take advantage of this service, simply let us know your requirements at the time of booking your Independent Holiday.  If requested at a later date, a minimal service charge may apply.

Do you offer group holidays?
We offer holidays for groups of all sizes.   If you have assembled your group of travellers, we would be happy to design your itinerary and make all the necessary bookings.  Alternatively, you may select one of our Independent Holiday itineraries which can be tailored to your requirements.

Must I select one of your “ready-made” itineraries?
Our holidays are available as is or can be used as a basis for your own custom designed itinerary.  Simply tell us your requirements and we will forward a proposal for your consideration.  Our tailor-made holiday service will incur a non-refundable charge of £50.00 plus VAT.

Are your Independent Holidays appropriate for guests with restricted mobility?
We can provide you with information to assist you in choosing an appropriate holiday.  Please contact us for further details.

Do you offer points of departure other than Aberdeen, Scrabster and Inverness?
We would be happy to arrange your train or coach travel from other locations in the UK.

When should I make my travel arrangements to get to the point of departure?
We strongly recommend that you do not commit to any travel arrangements before receiving our confirmation that all your holiday bookings have been completed.

Why do you ask for my year of birth?
We request this information to comply with the legal requirement that the ferry passenger manifest must indicate the name, age group and gender of every passenger. 

Do I need travel insurance?
We strongly recommend you purchase comprehensive travel insurance  for peace of mind and protection against the unexpected.

When will I receive my travel documents?
We will forward your documents at least 21 days prior to departure.

Is my holiday protected?
In accordance with the Package Travel, Package Tour Regulations 1992, all guests booking with Wildabout Orkney are fully protected against the loss of all monies paid to Wildabout Orkney for a holiday due to insolvency.